Experienced Improved vehicle performance after oil change. Personable, attentive staff.
Cotter pin not installed on a critical steering suspension component that could cause catastrophic failure leading to death, bolts not torqued to spec.
They were so bad that I stopped bringing my cars to them . I would leave my car with them all day for oil change and tire rotation only to come to pick it up at 4:00 and they hadn't touched it. This happened several times. Then I started making appointments and still had to wait for over an hour past the time I was to pick it up. Today I had an appointment for 7:30, dropped it off at 7:20 to pick up at 1100. I am sitting here at 1200 waiting on it, there goes my lunch. Other people are being called that their car is ready. But , Nicole came on duty, she is extremely nice. She apologized,won me over and I ended up letting her order 4 tires for me instead of taking my business somewhere else. I will see if things improve.
Least helpful Firestone I've dealt with anywhere in the country.
Nice friendly staff. Limited parking, gas great price, convenience store carries everything one would need to live.
Firestone Complete Auto Care is a US Car Repair based in Fort Rucker, Alabama. Firestone Complete Auto Care is located at Bldg 6600 Dustoff St, Fort Rucker, AL 36362, USA.
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